Shipping and Refund Policy

Thanks for shopping at colevites.

Please note that it takes 2 weeks for us to ship your order upon confirmation as we offer free customisation. If there's a delay in your order, you'll be notified via email. 

If you are not entirely satisfied with your purchase, we're here to help. Do drop us an email at hellocolevites@gmail.com 

Returns
You have 7 calendar days to return an item from the date you received it.

Refunds

Note that refund is only applicable if the cases purchased are not compatible with your phone. This is because each of the purchased item is customised with your name. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Order cancellation 

Once your order is confirmed, order cancellation option is not available. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.